The Voices for Voices TV Show and Podcast Episode 57 with Guest, Dr. Brady Steineck
Welcome to the Voices for Voices podcast sponsored by Redwood Living
thank you for joining us today I am Justin Alan Hayes Founder and Executive
Director of Voices for Voices host and humanitarian you can learn more about Voices for
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email at president@voicesforvoices.org
now I founded Voices for Voices to provide a platform for folks that share their stories with others as we work to
break the stigma around mental health accessibility and disabilities while also helping them get the help
they need and also working with them to prepare or transition into the workforce
with the Voices for Voices Career Center where we connect Talent with opportunity
for both job Seekers and employers alike from coast to coast and in every
industry and job level and who can forget about merchandise the voices her voices merchandise shop
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where shipping is always free and again all donations are 100 percent tax
deductible so we're pleased and excited to introduce today's guest he is a Central
Catholic alumni like myself and also a Walsh University
alumni and he is a family medicine physician at Community Health Care in
Louisville Ohio he's also the CEO at Community Healthcare Inc
so while you please join me in welcoming to the show Dr Brady Steineck thank you for joining us thanks for having me
Justin absolutely yeah, it's good to good to catch up and see you in person seeing a lot of great professional
developments and just excited for what's what you have coming up and what you
what you've done for our audience if you maybe talk a little bit about the career
of medicine how that piqued your interest and got you started the
schooling and you know what that what that's like for any individuals that might be interested in in medicine yeah
so well thank you it's really great being here with you I don't know if the audience knows this
we knew each other since we were about 13 or 14 years old playing baseball together growing up and so it's very
nice to be back with you being a physician is challenging um, but I love
it and it's something that is a huge calling on my life it's not just a job
it's kind of an it's an it's a vocation it's who I am as part of
our identity and I think if you ask most doctors that's how they feel and for me growing up I always had a lot of great
doctors in my life my pediatrician and others that I looked up to and when I
got into high school and Beyond I really liked life sciences and just the idea of
helping people and so as you know we played baseball together
so you know every kid thinks they're going to be a professional baseball player right or something like that and when I realized that I'm five foot six
and that that wasn't going to happen we had to go with plan B so in college I
ended up really liking biology chemistry physics and ended up doing a pre-med course at Akron and in that way I
ended up taking the med school admission test and then the way Medical School works for most programs is that after
you graduate from an undergraduate degree medical school is usually four years and so I went to neo-med that's
what it's called now Northeast Ohio Medical University it's over in Rootstown Ohio, so I went there for four
years and did General Medical Training graduated in 2008 and then Physicians
are not done at that point at that point then as a doctor you have to do what's called a residency which is training on
the job and it is into your specialty and so for me I went into family
medicine because I liked everything as a family doc, I get to see patients of all
ages birth to death and so I love that what I loved about it is
relationship building and getting able to being able to know my patients over
the long term and I love where I practice Louisville is just east of Canton where I grew up and so a lot of
my patients are family friends relatives people that, but I've known my whole life or people that friends of friends of
family members and so and I love as well being a little bit into a rural area
because just really love kind of that down-home Vibe of kind of knowing
everybody in the town everybody knowing me having multiple generations of patients
that we take care of, and which is really fun I just today I've visited a patient who is a we have four generations of
their family that come to my office for care and so you know it's crazy it's different stages of life we were having
a visit with her she's ninety-two talking about end-of-life planning for her and we have
her great grandson who's a few months old so I love that part of it
and so being a doc for me and going into medicine has been just an amazing journey and you know being able to look
yourself in the mirror and say hey my job is actually trying to help people it does a lot for you for your own mental
health as well and so yeah that's my journey kind of being a doctor where I how I came through and that's just the
start like you said a lot of other things going on as well yeah and
so when somebody thinks of a family physician, they might have a certain picture in their mind but what you do
is much more than that besides being there for all the all the life
events from multi-generations but not just seeing somebody at their annual
physical you and your organization that you lead, and you run does more
than that can you maybe talk about some of that expansion how that maybe came about yeah so, I was blessed in my
residency to start to meet some Physicians that worked for a company called Community Health Care several of them ended up being teachers
instructors and mentors to me and then I was introduced through them to the
founder and then CEO of the company Dr Rodney Ison who became an amazing influence on my life and is to this day
and Community Health Care is you know when you think of what medicine traditionally should be how it was
formed and what Dr Eisen did is truly the soul of what that is Dr Rice and was
the first person in his family to go to college as I am he grew up really in a
very rural poor dirt-poor type Farm in Kentucky and ended up in Ohio in school went to
medical school and ended up training at Barberton and ended up opening a practice after his training in the mid
Eighties in Canal Fulton Ohio and that's how Community Health Care began with one guy in one office and Through the Years and
through the 80s and 90s Community Health Care grew as his mission kind of spread which was the word the words in the in
the name of the company are true community and like you kind of mentioned in your question his goal and our
mission isn't that we're just treating the patient in front of us it's that we really are trying to care for the entire Community where our office is
and so Canal Fulton has done that it's grown to the point now we have seventeen locations in four counties and just an
amazing growth and amazing story and honestly, I think we're just getting started a few years ago 2013 2014 I was
at his house, my kids were jumping in his pool and he kind of drops this bomb on me where he says hey what do you think
about succeeding me as the CE oh yeah so after I dropped and picked up my jaw off the floor, I said well what does that
mean he said well you know he's had 30 years of experience to do that job, or I didn't and so he's like you're gonna
need extra training so as you mentioned I went to Walsh I started you know my free time yeah
went to Walsh on nights and weekends to get a business degree to learn you know
in medical school all you learn is how to treat a patient you don't learn how to how to do the other parts and so I
went to business school and after that and some other I did also some leadership training you know just
because you're good at taking care of patients doesn't mean you're a good leader and I'm still working on
leadership and management you can never be good enough you have to always improve but I went through leadership training through a company called giant
worldwide and so I did some intensive work on myself to get to the point
where I felt like I was at least had the tools to help me succeed in that job and so then God’s timing is pretty funny
because right in the beginning of 2020 I was approved by the board of Community Health Care to become the CEO and of
course nothing happened after that that was stressful, or it stressed our system or was you know as an independent
company was stressful to us but a few months later the world shut down and uh, so it was a very galvanizing time for us
we never closed at one office we continued to see patients in person
we didn't lay off one person and we ended up coming out of all that coveted chaos even stronger than we were
before and an extremely huge Testament to our team at Community Healthcare who really embodied the mission that Dr
Eisen started 38 years ago which was to take care of people so that's where we are now and we're at a we're kind of in
a growth phase where we feel like we've kind of really made some great advances
in providing high value care to our patients there's data that shows that patients of Community Health Care get
higher quality Care at a lower cost than the average patient in the nation does in fact much better so and so we're
using our model and our care which is a team-based model to go to other communities and you know that's our name
that's what our mission is and so our goal is to try to continue to take care of more people in the last since I
became the CEO we've opened a new office in Copley Ohio another one in Coventry and we're working on right now they're
doing renovations in North Canton for a third office there and so we have uh
desire and means to grow and we're hoping to take care of more people by doing that wow and so yeah just as you
go through that that Evolution you know somebody can envision coming into an organization being asked
to run and to lead it and be mentors to the staff as being something
that's what some people would love to want to do but then to have that opportunity you just spoke of the many
different areas that you had to work on yourself that you learn the medicine and
how to treat the patient but maybe how to speak to them in certain situations
when certain test results come back that's something that might not have been taught how
I guess how did you become it's not only just a leader but being able to talk to patients but also your
staff provide that that leadership because public speaking in general is
one of the most feared things of even doing this it's like oh my gosh cameras where do I look and all that but in
that doctor or patient in a team member that's also a high stress environment
because those are decisions and things that are really impacting people at a
human level of how they're going to progress, and I think the fir I think there's two parts to that and I think
you what you're saying is right on the thing is you have to have some
skills and some training in order to do some of those tasks but honestly what I think is more important than those is
the heart you have behind it I and it's sad to see or see or know of
colleagues or hear from patients situations that they've had with doctors
outside of Community Health Care where there was a lack of empathy or there was just you know and it's our system the
medical system is notoriously broken, and people are just shuttled through, and you know even people getting
diagnoses as serious as cancer are being kind of told and kind of left out with
no support and so I think you know you can mess up the mechanics of it if you
really do care and that in med school at least we are given tools to talk about bad news to patients both good and bad
um I think what you know what you were mentioning and what I mentioned previously is that having the tools also
to have one-on-one discussions with people who are working with you or for you so with your colleagues that's a
different kind of skill set and then you mentioned public speaking as a CEO I have to do that I get invited to do
things like this and I will tell you that's something that you can only get better at through practice and through
doing it multiple times and you guys have done so many of these like you can see you've probably have felt much more
comfortable doing it like we have a monthly meeting at Community Healthcare with all of our doctors and nurse practitioners and admin it's like eighty
people in a room and first year or so that I did that I was petrified and now
it's getting to the point where I feel a lot more comfortable doing it, I sometimes go up there without much
planning because I already kind of know what I want to say, and I know I don't worry about how I'm going to say it because it just I'm more comfortable and
it comes out better but again it's really figuring out okay what are what
are my strengths and weaknesses how can I augment my strengths but how do I work on the weaknesses that I have to be the
best I can be for others and that's if you have that heart of being for
everyone else being for patients first for your all of your staff and employees second and yourself third you usually
aren't going to make any bad mistakes that I've made or that I've
seen others make or that my mentor will say that he made was when those priorities or those steps get out of
whack okay so that's I think the heart of all of it sure and speaking about the heart you know
growing up having community support for yourself with family supporting you at every twist and
turn that came from Sports to school to test
family life and you've really you know taken that to heart I mean to
really say you've taken you know how you've been you've been treated and how that support rallied around you at all
aspects and you're not just thinking about yourself you're
thinking about others and when as you mentioned just talking about one
one specific conversation you can mess that up but if your heart you have
that passion and you love what you're doing, and you know that you have the tools and resources in place for
whatever that news may be that probably helps you sleep a little bit better at night knowing that okay I'm gonna be
delivering some tough news but I also know that we're going to have the resources available and that's
really key I think when you give someone like if it's a patient getting bad news if not just giving the news but being
able to offer the follow-up support is huge and that's where when I mentioned team care earlier at Community
Healthcare where I feel like we've been able to really push the needle forward because we have a pretty
comprehensive large and dynamic team that we employ for our Care community
health care is about half Physicians and half nurse practitioners, and I will tell you the nurse practitioner role what
they've brought to our teams has been an unbelievable asset to our patients and
they have a nurse practitioners by definition have a nursing background, so they have a lot of experience educating
patients talking with them counseling with them spending time with them and so
as they become practitioners who are able to do many of the things that a doctor can do, we can really hone in on
that skill set and what we've done at you know many places that employ nurse
practitioners kind of intentional with it they just give them the Overflow of whatever the doctor can't see and that
might be things that they aren't totally trained or comfortable doing that maybe they haven't seen and then they have to
come to the doctor for help and it becomes a big inefficient thing whereas what we've learned is the nurse
practitioners are amazing at handling chronic conditions and educating patients and spending that extra time
and so we actually task them with that we give them Wellness visits to do they are doing a lot of preventative
care and a lot of chronically ill people that aren't necessarily in crisis but need help an uncontrolled diabetic
patient a patient with a lot of mental health issues that needs to sit down and maybe we need to adjust medications or
someone with heart failure or lung disease that needs to learn more about how to self-manage they're able to take
those 30- and 40-minute appointments to do that and it frees up us doctors for the patient walking in with chest pain
or someone who's really acute and just getting into those nuts and bolts of how we run our practice it's been so
beneficial to see our patients respond to that to see that they know that there's not
only a doctor but a nurse practitioner and we employ other nurses that are what we call care managers that can help them
navigate the system outside of our office we actually employ from a mental health standpoint a licensed social
workers who can do Behavioral Health Management in our office oh great, so someone walks in a mental health crisis
that doesn't require the emergency room and isn't life-threatening we can literally walk them down the hall and
have them sit down with a mental health professional and then work on follow-up and so being able to put all of that in
one space around our patients has been an amazing thing and we get a lot less of them going out and getting those
stories of being swept through the system and so hopefully we can continue to build on that yeah
as the practice grows and changes, I know there's a lot of Dynamics to go in is
there maybe one or two areas where it's just exploding with
demand interest it where you can probably speak you know
what we it's been crazy but we've we feel like the amount of new patients coming into our facilities is growing
significantly and you know it could be that there's you know good word of mouth about our care, but I think also it's
just a demographic thing you know it we know that 10 000 Baby Boomers turn sixty-five every day and so we continue to get
people who need you know as they get more medical problems building up as they get older that need care we love
having multiple generational families so someone in their 30s or 40s is bringing
in their babies and their grandparents and everyone and you know that a lot that's kind of
the organic growth and then also as we acquire new offices are open new, we've had over a thousand new patients
in the community healthcare just so far in 2023 and so yeah and then my job as
one of the leaders is to figure out okay I need more Physicians how do we take care of these people so we keep trying
to grow with that so how is that aspect with recruiting and retention I
know every industry is a little bit different but from what you've seen so far in in
your leadership is it harder than you thought it would be
easier to find the talent and then obviously you know retain them yeah, I
will tell you know it depends on what position you're looking at right now at least from where we are in our
Market we have been able to recruit new Physicians to the area we've hired six or seven in the last year which is a
really big win for us being in Northeast Ohio we can't necessarily recruit based on weather or geography so, so it says
that you know we're emphasizing the right things because we're trying to give doctors the opportunity to do what
they went to medical school to do instead of being caught up in the system nurse practitioners we've been able to
recruit and hire and retain for us it's been harder, and I think it's
just a job market thing with more of the staff members in the office at the
office level it's been hard to find medical assistance and so we're looking at ways to become
more efficient with the staff that we have to do more things to retain them into just really up our recruiting to
get more involved in medical assisting schools get people more further up screen
Upstream when they're in their training and we host students and externs at our offices and almost all of those
things Med students residents nurse practitioners Mas stnas we try to again
as just from our mission of wanting to teach but also, it's a great recruiting tool as well because those students that
like what we do, and we like them and work with our culture can then come on, so it is challenging
um but you know, and I think it's not only finding enough people to do it but
also finding the right people and we're always trying to get better at doing that yeah what keeps you up at night
besides your family and illnesses and a child being sick and those
types of things from a business standpoint you feel like you're in a good spot where
you have an idea of what's going to happen or what's coming down the pike in
most instances obviously there's going to be curveballs that get thrown in there but I'm just curious from you know
I never asked I never talked a physician about I wouldn't wonder from that perspective because there's so many
balls and so many different hats that you're wearing yeah, I think when you look at Health Care in our country
Primary Care is in a very good position because first of all there's a huge shortage, they estimate that there's up
to a 30 000 primary care physicians shortage right now in the United States and it's only going to get worse because
a lot of those are baby boomer type generation of sixty plus year old Physicians who are probably going to
look at retiring so we're facing a huge Exodus from medicine and you're seeing in the
on the medical school side less people wanting to do primary care which is sad because I really do think it's an
amazing career path so that's why not only do the nurse practitioners bring something that we want and that we
actively recruit but sometimes it's out of necessity as well because we don't have enough Physicians either, so you know when you look at but when
you look at the future Primary Care is very set up very well Medicare itself is
really focusing on Primary Care as the driver of better value in our country I
think it's well known that even though we are the richest country in the world we provide some of the least valuable Health Care very wasteful and again when
I mention high quality and low cost we are trying to get that waste out of the system for our patients we don't want
them doing unnecessary testing or seeing six different doctors one for every different body part when maybe we could
handle four of those six things and keep them in one place and so
um we are in a good position that way however like you said there are curve balls and there's always changes in
reimbursement or changes in demographics or you know some kind of
new notice from Medicare that says there's going to be a totally different payment model and so yes, we try to stay
very much ahead of those things and try to position ourselves so that we're still going to be here to serve our
patients along into the future community health care itself with the amazing team that we have we're in a very good
position but you know you have to stay on the bicycle and getting staying ahead
of that every day or else you can fall behind yeah thank you for going in such
such detail we have a few minutes left at two areas if you're able toto
touch on one is your thoughts on it maybe doesn't have to be on you know
the overdose and in the actual method that the overdoses are happening even
just here in Northeast Ohio have you seen in your practice uh
any I guess any shifts from when you took over to now
yeah, I think I think you're mentioning like opioid crisis and overdoses I think you know it is really sad to see
uh it is definitely when I was in my training15 years ago it was a lot different
than it is now it is sad, and I've had I have had patience that
um overdosed and died and as a as a physician you know we try the best that
we can try to identify people that need help unfortunately there's such a stigma around it that a lot of patients
are aren't forthcoming or just aren't in a place they want to share or don't think they need to or don't know they
have a problem or just don't want us to know any of that and so there's times where we really don't know that
something like that's going on with our patients and you know we want to be that resource that they can come to for help
not always able to do that and I think that's one of the challenges of our system and I think I think that's a
societal Challenge from you know for our government for our society for everything from you know the federal
government down to the state and local level how are we going to handle this what are the kind of things we need
to do as a society to decrease what's going on with this and there aren't
any easy answers that's for sure oh yeah it yeah, it's just it's tough to
talk about it and think about and with my own mental health of everything you just said of not wanting people to
find out not wanting to believe it being a man in the relationship like you can't
have feelings and all those different things just myself and like oh I
don't I don't I don't need to see somebody and then it's like at that last minute like oh my gosh like yeah, I
need to see something but I don't know where to turn and sometimes there's referrals where it's like oh well, we can
we can't see you because you're not dying right now, we'll see in two months yeah and that's where I think your
organization and what you're doing is so it’s so key and it has a niche to be
able to as you mentioned walk in the door diagnose something's happening and be
able to see somebody that day because even if somebody's not in crisis that that minute, they might be near that and
just to talk to somebody and I know for my experience just when people hear
therapy they're like oh my gosh I don't want to go to therapy I'm like all you do is just talk about like the last three weeks like what I did it makes you
feel better now had I known that you know 15 years ago I wouldn't have had to
go through some of the things and experience but to be able to be in a position like you are to
have that those resources and do the best you can I think in today's society and where as you were
talking about some Physicians there's in that transaction mentally comment like let's get as many in as we
can yeah here's the news okay and then there's that void between getting the news and then okay but do I need to see
somebody and I can't get a hold of them and or you're bringing that all together and truly yeah and that's one thing we
don't want to do right is whether it's just you need to see a specialist for something or yes, you're
having a mental health crisis or you're having a life-threatening disease we want to be able to walk you through the
next steps and being able to reassure people like you said that don't feel like they're allowed or able to
express themselves or are able to truly be vulnerable that's where I feel
like primary care has an advantage because we can build that relationship where someone can say you know what I
don't trust anyone else to say this but I can trust you and we try to get to that point and again people everybody's
different and some docs get there with patients sooner than others but that's what I if you ask a lot of
primary care docs and ones that I work with why they do this I think it's that relationship to get to that point is
the key for someone to actually say you know doc I've been this is I want to
tell you something that's been going on for a long time and I didn't wasn't able to say now it till that's kind of the Pinnacle of that
Primary Care relationship because then you can say okay that's amazing, I'm so glad you were able to say that to me
first thing you need to hear from me is I am here for you I'm not judging you and I'm here to help
second is we're going to do this together and I'm not going to abandon you if you can if you can make someone
feel that and then back it up that's huge and again like you said you can't
do that you can't say that if you're going to say call this person and they when you do, they say we'll
see you in three months okay were you really there with me like can I really get help and that's the
challenge of the system because once if it's something that we don't provide within our walls we do have to rely on outside people and that's where we
try our best to find great Partners to work with and try to make sure we have a network to help people awesome so
excited to have you with us to hear your experience to talk about all the exciting things with you your
organization for audience that wants to check out more about you your organization job opportunities where can
they find that yeah, our community healthcare Incorporated has a very
active social media account on Facebook and LinkedIn so you can apply
for job openings on that on those links there our website is chci.com
Community Healthcare Incorporated and yeah, we love to interact with people so reach out great thank you so much for
coming in thanks for having me absolutely yeah this is great yeah and again thank you to our audience for also
joining us today on the Voices for Voices TV show and podcasts because we
are a TV show as well as the audio version so I want to let our audience
know that in case they've checked us out on audio, but they want to check us out on video and TV they can do that and
a big thank you to classmate alumni fellow alumni for coming in today
talking and just real plain English about what he what he's done the
career side of it as well as the people and then citizen side of you know
bringing all those things together and not being afraid to go out and get training and Leadership and being able
to work with the patients not just delivering news or having a visit but
being able to be with them kind of birth till death as Dr. Steineck mentioned so
until next time I'm Justin Alan Hayes I hope you have a great day and be a voice
for you or somebody in need [Music] [Applause]
[Music]
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